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What is a Dark Store or a Fulfilment Center?
Dark Stores or Order Fulfilment Centres are the local warehouses located as close as to the end customers to fulfil their orders and get them delivered at the earliest.
These Dark Stores could be located in a 2-3 KMs radius from the end user catchment areas or could be a little far depending upon the online merchant’s delivery TATs (turnaround time). In quick commerce environment, some merchants are delivering within 10 minutes from the order confirmed by the end customer and a few are delivering within a few hours to same day or next day. Gone are the days when customers used to wait for days to get their orders delivered. Customer behaviour and quick commerce dynamics are changing very fast. And to make these promises come true, these online companies need to have their inventory closer to the end customer catchment areas.
These Dark Stores could be owned by the online merchant by themselves or they hire third party services to cater to their needs.
Benefits of Dark Stores
These Dark Stores are the backend warehouses where all the required inventory required as per the projections are maintained at all times along with the manpower required to meet the customer TATs. Inventory management is a prevalent operational challenge for most of the online merchants, but is an essential component of cultivating the best possible customer experience. Fulfilment centres make inventory management much easier and allow these online market places more time to focus on other areas of their business such as marketing, customer acquisition etc.
Dark stores are focused on order fulfilment online in areas with massive demand. The location of dark stores is critical for retailers in huge geographical regions and areas. According to a Deloitte report, dark stores will play a pivotal role in supply chains ahead, as well. Dark stores are D2C Model (Direct-to-consumer) enabling services like same-day delivery, online purchases or pick-up in stores. Dark stores are fulfilment centres which cater to online orders alone. All customers need to do is order online and receive doorstep delivery.
Dynamics of Quick Commerce
E-commerce is now about instant services. Therefore, merchants need to set up dark stores to meet customer expectations and respond to customers in real-time across touch points. Customers now want their service providers to be active, omnipresent, and quick across business channels despite the business model deployed. Concept of dark stores is picking pace in e-commerce, as the online delivery business gains momentum. Consumers now expect a hassle-free shopping experience. Delivery within a few minutes or hours is assured now. Delivering orders from a dark store nearby is easy and quick. Most online merchants are infusing this concept to decrease cart abandonment rates and increase profits.
The concept of dark stores has been around for a long time now. A lot of e-commerce firms are working on the concept of a dark stores. But what does it take to set up an online fulfilment centre?
KEMEXEL helps online retailers to come up with the perfect stores to provide a seamless and real-time shopping experience.
Key Benefits of our Managed Services
Outsourcing fulfilment tightens control over inventory management. Stockouts are when an item is displayed as unavailable on the website, which is problematic if it is a product that sells well. In addition, many smaller ecommerce websites face issues with picking and shipping. Mis-picks are when you select the wrong product for an order. Mis-ships are when the wrong item is sent to a customer. Damaged items are typically the correct product, but the product is unusable by the time it reaches the customer. Because ecommerce store owners have a great deal of tasks to handle, shipping issues are a risk. This type of inventory problem harms customer satisfaction. Using a fulfilment centre to coordinate inventory and ship to customers Online stores have a couple options for managing inventory with an outsourced fulfilment centre: receive and review items before sending them to the fulfilment centre or have them shipped to the warehouse directly from the manufacturer. Depending on the type of online store, you will need to select one of these options. A fulfilment centre gives you the ability to scale your business in the future. If you plan to launch new product lines in the future, fulfilment won’t require as much additional attention. Outsourced fulfilment speeds up the time a new line can reach the market. Plus, this service improves shipping and returns processes. Because major carriers are often willing to negotiate with shippers that promise a high volume of parcels, fulfilment centres are often able to get a better price than an individual standalone captive centre.
What can we do for Online Merchants or Platforms?
Manpower Management
Inventory Management
Order Fulfilment
SR/RTV Management
Audit & Compliances
Infra Setup & Maintenance
Career Application Form
Job Title: Facility, Asset & Administration Manager
Location: Bijwasan, New Delhi
Employment Type: Full-Time
Know More
About the Role
We are seeking a highly organized and proactive Facility, Asset & Administration Manager to oversee our corporate office and multiple warehouse operations across locations. The ideal candidate will manage facility upkeep, asset tracking, vendor coordination, administrative control, onboarding logistics for new employees, and overall operational expenditure (OPEX) management.
This is a key role ensuring that all offices and warehouses operate efficiently, safely, and cost-effectively.
Key Responsibilities
1. Facility Management (Head Office & Warehouses)
• Supervise maintenance, cleanliness, and overall functioning of the Bijwasan office and all warehouse facilities across locations.
• Coordinate with facility teams and vendors for housekeeping, security, electrical, plumbing, HVAC, pest control, and other maintenance services.
• Oversee repairs, AMC renewals, and infrastructure upgrades.
• Ensure compliance with statutory and safety regulations (fire safety, electrical audits, etc.).
• Periodically visit warehouses to review facility condition, utility consumption, and upkeep standards.
2. Asset Management
• Maintain and update a centralized register of all company assets — including IT equipment, furniture, fixtures, machinery, and warehouse infrastructure.
• Implement asset tagging and movement tracking across offices and warehouses.
• Conduct regular physical audits and coordinate with respective location heads for asset verification.
• Oversee procurement, repair, and disposal of assets as per company policy.
• Coordinate insurance renewals and claim documentation for all physical assets.
3. Office & Warehouse Administration
• Manage day-to-day administrative operations — including stationery, pantry, utilities, and service vendors.
• Handle quotations, contracts, renewals, and payments for all administrative vendors and service providers.
• Ensure smooth logistics between office and warehouses for documentation, supplies, and coordination needs.
• Maintain records, licenses, and statutory documents related to facilities and administrative functions.
4. HR Coordination & Employee Onboarding Support
• Act as the first point of contact for new joiners — coordinate workstation setup, access cards, laptops, email creation, and induction readiness.
• Maintain attendance, leave, and time-sheet records for employees across departments and locations.
• Support HR in executing induction programs, engagement activities, and office events.
5. OPEX & Expense Management
• Prepare and monitor monthly operating expense (OPEX) budgets for head office and warehouses.
• Track vendor payments, petty cash utilization, and cost optimization opportunities.
• Coordinate with finance for invoice validation, vendor reconciliations, and timely payments.
• Generate periodic MIS reports on operational costs, utilities, and efficiency metrics.
6. Vendor & Contract Management
• Identify, evaluate, and manage vendors for housekeeping, maintenance, logistics, utilities, and consumables.
• Negotiate pricing and service level agreements to ensure value and reliability.
• Track contract renewals and maintain complete vendor documentation.
7. Safety, Compliance & Audits
• Oversee fire safety equipment maintenance and periodic drills.
• Ensure statutory and internal compliance across all warehouse facilities.
• Support internal and external audits related to facility, asset, and administrative areas.
Key Skills & Competencies
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office and Google Workspace (Docs, Sheets, Drive).
• Vendor management and negotiation experience.
• Data-driven approach to cost tracking and performance monitoring.
• Ability to travel occasionally to warehouses and regional facilities.
Qualifications & Experience
• Bachelor’s degree or higher.
• 4–7 years of relevant experience in administration, facility management, or operations — preferably across multi-location setups.
• Exposure to warehouse operations and asset management systems preferred.
• Strong understanding of OPEX control, procurement, and vendor governance.
Compensation
• Competitive salary based on experience and performance.
• Annual performance-linked bonus.
Why Join Us
• Opportunity to work in a fast-growing, professionally managed organization.
• Exposure to multi-location operations and leadership interactions.
• Dynamic work environment emphasizing efficiency, accountability, and continuous improvement.
Job Title: Dark Store Team Leader / Supervisor
Location: Faridabad, Haryana
Company: Kemexel E-Commerce Pvt. Ltd.
Employment Type: Full-Time
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About the Role
We are looking for energetic and responsible Team Leaders / Supervisors to manage day-to-day operations at our dark stores in Faridabad. The ideal candidate should have prior experience in retail, warehouse, or hyperlocal delivery operations, with strong leadership and people management skills.
You will be responsible for ensuring smooth functioning of store operations including inbound, inventory management, order picking, dispatch, manpower handling, and compliance with partner SLAs.
Key Responsibilities
1. Store Operations
• Oversee daily store operations ensuring all orders are fulfilled on time and accurately.
• Maintain hygiene, safety, and stock arrangement standards as per swiggy/Blinkit/Zepto SOPs.
• Ensure 100% inventory accuracy and minimal shrinkage.
• Monitor temperature-controlled items and handle exceptions proactively.
2. Team Management
• Supervise and manage a team of pickers, packers, and delivery associates.
• Prepare and manage staff rosters, attendance, and shift planning.
• Train and motivate the team to achieve productivity and quality benchmarks.
• Resolve on-ground issues, conflicts, or escalations promptly.
3. Performance & Reporting
• Track daily KPIs (order count, accuracy, SLA adherence, damages, returns, etc.).
• Coordinate with regional managers and partner teams for audits, replenishment, and reporting.
• Ensure compliance with operational policies and safety norms.
4. Coordination
• Liaise with warehouse and logistics teams for inbound/outbound scheduling.
• Work closely with Blinkit/Zepto partner managers for smooth operational execution.
• Manage local vendors for housekeeping and maintenance requirements.
Requirements
• Education: Graduate preferred
• Experience: Minimum 3–8 years in retail, FMCG, warehousing, or last-mile operations.
• Skills:
◦ Strong leadership and communication skills
◦ Basic knowledge of Excel / inventory software
◦ Problem-solving mindset with attention to detail
◦ Comfortable with flexible shifts and weekend work
What We Offer
• Competitive salary with performance-based incentives
• Opportunity to work with leading quick-commerce brands
• Career growth in dark store and supply chain operations
• Supportive and fast-paced work environment
Location & Openings
• Locations: Faridabad
• Positions Available: 4–6 Team Leaders / Supervisors
About the Role
We are seeking a highly organized and proactive Facility, Asset & Administration Manager to oversee our corporate office and multiple warehouse operations across locations. The ideal candidate will manage facility upkeep, asset tracking, vendor coordination, administrative control, onboarding logistics for new employees, and overall operational expenditure (OPEX) management.
This is a key role ensuring that all offices and warehouses operate efficiently, safely, and cost-effectively.
Key Responsibilities
1. Facility Management (Head Office & Warehouses)
• Supervise maintenance, cleanliness, and overall functioning of the Bijwasan office and all warehouse facilities across locations.
• Coordinate with facility teams and vendors for housekeeping, security, electrical, plumbing, HVAC, pest control, and other maintenance services.
• Oversee repairs, AMC renewals, and infrastructure upgrades.
• Ensure compliance with statutory and safety regulations (fire safety, electrical audits, etc.).
• Periodically visit warehouses to review facility condition, utility consumption, and upkeep standards.
2. Asset Management
• Maintain and update a centralized register of all company assets — including IT equipment, furniture, fixtures, machinery, and warehouse infrastructure.
• Implement asset tagging and movement tracking across offices and warehouses.
• Conduct regular physical audits and coordinate with respective location heads for asset verification.
• Oversee procurement, repair, and disposal of assets as per company policy.
• Coordinate insurance renewals and claim documentation for all physical assets.
3. Office & Warehouse Administration
• Manage day-to-day administrative operations — including stationery, pantry, utilities, and service vendors.
• Handle quotations, contracts, renewals, and payments for all administrative vendors and service providers.
• Ensure smooth logistics between office and warehouses for documentation, supplies, and coordination needs.
• Maintain records, licenses, and statutory documents related to facilities and administrative functions.
4. HR Coordination & Employee Onboarding Support
• Act as the first point of contact for new joiners — coordinate workstation setup, access cards, laptops, email creation, and induction readiness.
• Maintain attendance, leave, and time-sheet records for employees across departments and locations.
• Support HR in executing induction programs, engagement activities, and office events.
5. OPEX & Expense Management
• Prepare and monitor monthly operating expense (OPEX) budgets for head office and warehouses.
• Track vendor payments, petty cash utilization, and cost optimization opportunities.
• Coordinate with finance for invoice validation, vendor reconciliations, and timely payments.
• Generate periodic MIS reports on operational costs, utilities, and efficiency metrics.
6. Vendor & Contract Management
• Identify, evaluate, and manage vendors for housekeeping, maintenance, logistics, utilities, and consumables.
• Negotiate pricing and service level agreements to ensure value and reliability.
• Track contract renewals and maintain complete vendor documentation.
7. Safety, Compliance & Audits
• Oversee fire safety equipment maintenance and periodic drills.
• Ensure statutory and internal compliance across all warehouse facilities.
• Support internal and external audits related to facility, asset, and administrative areas.
Key Skills & Competencies
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office and Google Workspace (Docs, Sheets, Drive).
• Vendor management and negotiation experience.
• Data-driven approach to cost tracking and performance monitoring.
• Ability to travel occasionally to warehouses and regional facilities.
Qualifications & Experience
• Bachelor’s degree or higher.
• 4–7 years of relevant experience in administration, facility management, or operations — preferably across multi-location setups.
• Exposure to warehouse operations and asset management systems preferred.
• Strong understanding of OPEX control, procurement, and vendor governance.
Compensation
• Competitive salary based on experience and performance.
• Annual performance-linked bonus.
Why Join Us
• Opportunity to work in a fast-growing, professionally managed organization.
• Exposure to multi-location operations and leadership interactions.
• Dynamic work environment emphasizing efficiency, accountability, and continuous improvement.
